At Builtify ("we", "our", "us"), we are committed to protecting the privacy of our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website builtify.tech or engage our web development, design, SEO, and maintenance services.
By using our website or services, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect information that you voluntarily provide to us, as well as information automatically collected when you use our website:
Personal Information:
- Full name and email address (during login, contact form, or review submission)
- Phone number (if provided via contact form or WhatsApp inquiry)
- Business name, project requirements, and budget range
- Profile photo / avatar image (uploaded during review submission)
- Payment and billing information (processed securely through third-party gateways)
Automatically Collected Information:
- IP address, browser type, device type, and operating system
- Pages visited, time spent, referral source, and click patterns
- Cookies and similar tracking technologies for session management
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our web development, SEO, branding, and maintenance services
- To communicate with you regarding project updates, inquiries, and service delivery
- To verify your identity via email OTP-based authentication
- To process payments and manage your account
- To display approved client reviews and testimonials on our website
- To send important updates about service changes, security alerts, or policy modifications
- To analyze website traffic and improve user experience
- To comply with legal obligations and resolve disputes
3. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:
- Essential Cookies: Required for login sessions, authentication tokens (JWT), and admin access verification
- Functional Cookies: Remember your preferences such as theme, cart contents, and language
- Analytics Cookies: Help us understand how visitors use our website to improve design and content
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to log in or use certain features.
4. Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- Service Providers: Trusted partners who help us operate our business (email delivery via Nodemailer, hosting providers, payment gateways)
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly approve sharing (e.g., publishing a testimonial with your name)
5. Data Storage & Security
Your personal data is securely stored on MongoDB Atlas cloud infrastructure with enterprise-grade encryption. We implement the following security measures:
- HTTPS/SSL encryption for all data in transit
- Secure HTTP-only cookies for authentication tokens
- Server-side password hashing with bcrypt
- Admin access protected by multi-layer authentication (email + PIN verification)
- Regular security audits and dependency vulnerability scanning
- Uploaded files limited to 2MB with strict file type validation
6. Your Rights & Choices
As a user, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate personal information via your profile
- Deletion: Request deletion of your account and associated data by contacting us
- Opt-Out: Unsubscribe from non-essential communications at any time
- Data Portability: Request your data in a machine-readable format
- Withdraw Consent: Revoke consent for data processing where applicable
To exercise any of these rights, contact us at builtify@gmail.com or via WhatsApp at +91 94729 53417.
7. Third-Party Links
Our website may contain links to external websites (e.g., WhatsApp, social media profiles, payment gateways). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies independently.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:
- Active user accounts: Retained until you request deletion
- Contact form submissions: Retained for up to 2 years for business follow-up
- Approved reviews: Displayed indefinitely unless you request removal
- OTP verification codes: Automatically expire after 10 minutes
- Payment records: Retained as required by Indian tax law (minimum 8 years)
9. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we discover that a child under 16 has provided us with personal data, we will promptly delete it. Parents or guardians who believe their child has submitted personal information may contact us for removal.
10. International Users
Builtify primarily serves users in India. If you are accessing our services from outside India, please be aware that your data may be transferred to and processed in India, where our servers are hosted. By using our website, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy. For significant changes, we will notify registered users via email.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
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